StarStock Direct Platform Privacy Notice

Last Updated: 11th July 2022

Privacy Notice

StarStock Group Limited trading as “StarStock” ("we") are committed to protecting and respecting your privacy. This Notice explains who we are, the personal data we may process or we collect about you, how we use or share your personal data and how you can exercise your privacy rights.

This Notice applies to the processing of personal data collected by us in the usual course of business, including when you visit our website ( ("Website"), receive any communications from us, register for an account with us on the platform and place an order.

If you have any questions or concerns about our use of your personal data, then please contact us using the contact details provided at the bottom of this Notice.

We recommend that you read this Notice in full to ensure you are fully informed.


StarStock operates the platform for licensees to purchase goods directly from brand owners. The Website acts as an interface between licensees and brand owners that we partner with ("Partners") for licensees to view and place orders with our Partners.


The personal data we collect depends on the context of your interactions with StarStock. We may collect and process the following information about you:

Information you provide to us.

You may provide us personal data by filling in forms on the Website, corresponding with us by phone, e-mail or from general interactions with our Website.

This includes information you provide when you register to use our Website and use the platform to place an order. The personal data that you are asked to provide, and the reasons you are asked to provide it, will be made clear to you at the point we ask you to provide your personal data.

The personal data may include:

  • Contact information: such as your name, address, e-mail address and phone number.
  • Account details: such as your log-in credentials used to access your account on our Website.

Information we automatically collect about you.

When you use or interact with our Website and our emails, we may automatically collect information from your device. In some countries, this information may be considered personal data under applicable data protection laws.

The information we collect includes:

  • Technical information: including the Internet protocol (IP) address used to connect your computer to the Internet.
  • Information about your visit: including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

This information enables us to provide the Website, better understand the visitors to our Website, maintain the security and functionality of the Website and improve performance and user experience of the Website. Where we obtain such information when you interact with our emails this information helps us understand the success of any email campaigns we have run.

Some of this information may be collected using cookies and similar tracking technologies, as explained further under the heading "Cookies" below.


We use your personal data in the following ways:

  • to notify you about changes to the Website and platform.
  • to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • to ensure that content from our Website is presented in the most effective manner for you and for your computer.
  • to improve our Website to ensure that content is presented in the most effective manner for you and for your computer.
  • to carry out our obligations arising from any contracts entered into between you and the seller and to provide you with the information and services that you request from us.
  • to provide you with information about goods or services to ensure that content from our Website is presented in the most effective manner for you and for your computer.
  • to send you communications about goods and products you may be interested in, in line with your marketing preferences.
  • as part of our efforts to keep our Website safe and secure.
  • to comply with our legal obligations.


The list above outlines how we use and process your personal data. Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only where we need the personal data to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our Website and the platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our Website and the platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us using the contact details provided under the “Contact Us” heading below.


Our Website uses cookies and similar tracking technology to collect and use personal data you and to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and allows us to make improvements.

For detailed information on the cookies we use, the purposes for which we use them and how you can control them, see our Cookie Notice


We may share your personal data to the following categories of recipients:

  • group companies, business partners, suppliers and sub-contractors who provide services to us (for example to support delivery and functionality of the Website, analytics and search engine providers that assist us in the improvement and optimisation of our Website, and advertisers). We also share your personal data with the Partner you chose to purchase goods from to allow them to fulfil your order, or where permitted by law and in line with your preferences, in order for a Partner to send you marketing communications.

  • actual or potential buyers in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we must inform the buyer that it must only use your personal data for the purposes disclosed in this Notice.

  • competent law enforcement body, regulatory, government agency, court or other party where we are under a duty to disclose or share your personal data to comply with any legal obligation, in order to enforce or apply our terms and conditions, exercise, establish or defend our legal rights or to protect your vital interests or those of any other person.

  • any other person with your consent.


We take the security of your personal data seriously. We have put in place appropriate technical and organisational measures to safeguard and secure the information we process.

How and where we store your personal data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How we transmit your information securely

All personal data automatically transferred between StarStock systems and servers and between StarStock and its external partners systems and servers will be transferred using the SSL protocol. Where information is being passed between local systems and hardware, StarStock have policies in place to ensure its security.


Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Specifically, our Website servers are located in Ireland. This means that when we collect your personal data we may process it in Ireland.

However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Notice.


We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we no longer have a legitimate business need to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.


If you are located in the United Kingdom or the European Economic Area, you may have the following data protection rights in respect of the personal data we control about you:

  • You can access, correct, update and delete your personal data at any time by contacting us using the contact details under the "Contact Us" heading below. If you have an account with us, you may also correct and update your personal data through your account.
  • You can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details under the "Contact Us" heading below.
  • You can also opt-out of marketing communications from us by following the unsubscribe link in the emails or by contacting us under the "Contact Us" heading below.
  • If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.


Each time you use our Website, the current version of the Notice will apply. You can see when this Notice was last updated by checking the "last updated" data displayed at the top of this Notice. Please check the date of this Notice and review any updates or changes to our Privacy Notice.

Any changes we may make to our Notice in the future will be posted on this page.


To contact us with your questions or comments regarding this Notice or our information collection please email us at

The data controller of your personal data is StarStock Group Limited of 2nd Floor, 140 Fenchurch Street, London, EC3M 6BL.