Right here! Use our simple registration form. It's free to join with no obligation to order.

Before you can order StarStock items, your outlet will need to be risk assessed by our logistics partner (GXO). This takes 5-10 working days. To order Booker items, your outlet will need to be risk assessed by them. This takes up to 10 working days. We'll email you as soon as you are able to order StarStock or Booker items.

We do have a range of regional products, that are fulfilled by the producer themselves which can be ordered right away - view them here.

If you require multi-outlet ordering, please get in touch, and we can get this set up for you.

If you're having trouble logging in, first please try to reset your password. If you're still experiencing issues, please get in touch and we'll be able to assist.

Yes - these can be set up through My Account.

For items fulfilled by StarStock, it's £350 ex VAT.

For Booker, it's £250 ex VAT.

For items fulfilled by the producers themselves, they have their own individual minimum order thresholds that can be viewed against the product or in checkout.

Yes! Fill your basket with any products, and the order will be split depending on how the items are fulfilled.

For StarStock items - order by 3pm Day 1 for Day 3 delivery.

For Booker items - order by 11am Day 1 for Day 2 delivery.

For producer delivered items, the delivery time frame will be outlined against the products and in checkout.

You will be offered the next available delivery date (this is likely to be one week ahead).

We currently offer two payment options. Credit card via Stripe and Credit accounts via Mondu.
You can apply for a credit account with Mondu here.

If you have a promotion code you can add it using the 'Add promotional code' section on the basket page.

No problem! let us know, and we can get one ordered for you.

In all cases - get in touch and we will do what we can to assist.

Simply log in and go to My Account to view you order history.
Invoices can be found by clicking on the order and selecting 'Print Invoice'.

We currently do not allow orders to be placed over the phone - orders should be made through the website.

We will always refund (back to the original payment method) any shortages noted on the POD. The 'Credit Note' is issued to balance the invoice which we issued when you paid originally.

StarStock items are delivered by our logistics partner - GXO.

Booker items are delivered by themselves.

Producer delivered items are fulfilled by the brands that produce them and their chosen delivery service.

This will be defined by the logistics team, and you are able to see the delivery days available at checkout.

Typically delivery days cannot be amended as the routes are pre planned, but get in touch if you have a specific concern.

For StarStock fulfilled items, you can order from multiple Brand Owners and they will be delivered by us on the date you choose when you check out.

Booker items will be delivered separately, by Booker, on the date you choose when you check out.

For producer delivered items, the delivery time frame will be outlined against the products and in checkout.

We let you know at checkout how many deliveries you will receive and when you will receive them.

Deliveries will be dropped to your cellar unless specifically agreed with our logistic team.

Currently we are not operating emergency deliveries.

For StarStock items - you'll usually receive a text the day before your order with a time window for delivery.

If you haven't received your order in the estimated time slot or received an update by email, please get in touch.

The delivery note will be updated and you will receive a refund once we have had the confirmation back from our logistics provider or Booker that this item wasn't delivered. If you have any questions, please just get in touch.

Some promotional items such as POS or glassware are delivered directly from the brand owner, and do not get delivered with your order. This will be outlined on your order confirmation email. If you do not receive these within 7 days of your order, please let us know.

These will be collected on a one for one basis. For excess empties, please get in touch.

We're so sorry this has happened! Please get in touch and let us know as soon as possible. Once the stock has been reviewed we will organise an immediate refund and arrange for the product to be uplifted.

Simply fill out our Ullage Request form and follow the instructions you receive by email.

Prices are shown ex VAT, then VAT is added at checkout.

You are able to order any products that you are not tied on through your agreement with your pub company.

We always have a range of promotions running which can be found on the promotions page.

We try to ensure that everything is right before you check out, but understand that issues can happen. If you believe that you are due a refund or credit please do not hesitate to get in touch.

As StarStock act as a Commercial Agent for the Brand Owner and are not a wholesaler, we are unable to price match BUT we do have great relationships with our Brand Owners and so will be happy to pass on your enquiry to them to see if they can help. Please use the form here to get in touch.

Our promotions and pricing are transparent on the site - if you have a negotiated deal with a brewer we advise getting in touch to see what we can do.

When you are logged in you will see “Installation request” as an option against certain products - these are the products where a Brand Owner has committed to providing installation services. Simply press the link and follow the instructions on screen to request an install.

Through ordering with us for a brand we will make them aware that you are a customer of theirs, which will start the process. Some brands will make contact directly after sale and offer either POS/Glassware. In addition we also have some specific promotions set up to provide exclusive POS support for you.

Yes, all of our stock is UK origin.

Absolutely. All of our stock is sourced in the UK and is duty paid. Our AWRS number is XMAW00000100731

Yes! We use only fresh stock, with great shelf lives.

StarStock do not share your data with any other party when you sign up.

Your data is only shared with the Brands you buy - when you buy from them, and this is only so they can offer you better products and services. We do not share any data with pub companies.

We have a loyalty scheme coming soon! Sign up, and we'll let you know as soon as it's available.

We do! Refer a licensee that hasn't used StarStock before, and you'll both get a reward when they place their first order. When you log in, go to Rewards to get your unique referral link.

Mondu is a European Fintech company that enables marketplaces to offer Buy Now, Pay Later (BNPL) payment services to their trade customers. Using Mondu customers buy goods and services and pay for them at a later date.

Mondu was established in 2021 and is well known across Europe, serving buyers in Germany, Austria, The Netherlands, France and Belgium. Registered with the UK FCA, Mondu has gained fast traction in the market with dozens of merchants choosing it as their BNPL provider.

Mondu is committed to robust information security practices. It is registered with the FCA, and holds ISO/IEC 27001 certification.

Mondu only stores data that is relevant for identification and credit assessment. Information on the processing of your personal data by Mondu GmbH can be found here.

Your account with TreviPay is between your business and them directly. Mondu works in the same way and, as a separate business, you will need to sign up with Mondu directly.

We've worked hard to ensure the acceptance criteria are the same so TreviPay account holders should be eligible for a Mondu account but StarStock can't guarantee that.

No it doesn't

Your bill is raised on the fifth day of each month - much like a credit card. You get 14 days to pay that bill.

Yes, of course. You can pay the invoice at any time within the payment deadline. You will receive confirmation as soon as the payment is received.

Don’t worry! Mondu will transfer the difference to your bank account and inform you as soon as they’ve made the transfer. If you don’t receive the difference within two weeks, please contact Mondu's support team at payment@mondu.ai

14 days

Mondu have an extensive FAQ section and if your question isn't covered there contact Mondu's support team at payment@mondu.ai

No, we aren't a wholesaler. We've made it simpler by enabling you to order straight from brand owners and packing this into a single delivery when you order StarStock items. You can also order Producer Delivered items that will be delivered straight from the brands that produce them.

Yes, our AWRS number is XMAW00000100731.

Use the contact form to get in touch

You can get in touch with producers here. Simply select the producer you'd like to contact and use the contact form on their page. If you can't find the producer you are looking for, please get in touch and we will do our best to connect you.

Use the contact form to request account closure.

We're really sorry to hear this, please get in touch using the contact form and we'll get back to you as soon as possible.